Ticketing as a Service
Microsoft Teams Ticketing System
Stop switching between apps to handle tickets.
Ticketing as a Service brings the entire ticketing process into Microsoft Teams. Turn a Microsoft Teams chat into a ticket, get notified as it progresses, and manage it without leaving Teams.
No credit card required · Ready to subscribe? Subscribe now
Available on:
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30-day trial period.
Not sure which plan you need? Explore it with your team, then choose. We also offer a forever-free plan.
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Trusted by 300+ organizations
Used by 15,000+ people every month
HOW IT WORKS
Manage tickets where your team already
collaborates in Microsoft Teams
Agents can receive, manage, update, and resolve tickets without leaving Microsoft Teams. Teams get structured ticket management and a help desk or service desk workflow, while requesters stay informed as work progresses.
FOR AGENTS
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Know when a request needs attention
New ticket notifications arrive in Microsoft Teams, so agents don't have to keep checking another app.
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Update tickets from where you're already working
Change status, respond, and move work forward without leaving Teams.
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Keep every conversation connected to the ticket
Give agents the context they need without piecing together separate chats and updates.
FOR REQUESTORS
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Make asking for help straightforward
Submit a request through the channels your organization enables and follow its progress without chasing the team handling it.
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Stay updated as work progresses
Notifications keep requesters informed when tickets are assigned, updated, or resolved.
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Know who's handling your request
Clear ownership and status make it easy to see where your request stands.
Need a hand getting set up? Our team can walk you through it — Contact us →
BUILT FOR MORE THAN IT
One internal ticketing system for requests across the organization
A request doesn't have to be an IT incident to need an owner, a process, and a deadline. From IT help desk and service desk requests to HR, facilities, customer service, and more, Ticketing as a Service keeps internal workflows structured around the way each team works.
CAPABILITIES
From everyday requests to advanced workflows
Start with straightforward ticket management inside Microsoft Teams, then add workflows, automation, SLAs, integrations, reporting, and advanced controls as your processes grow.
Organize every request
Custom Fields
Capture the information your team needs to work a request properly from the start.
Custom Workflows
Match ticket stages to the way your organization actually works.
Groups & Assignment
Route requests to the right people and keep responsibility clear.
Capture requests from more places
Email to Ticket
Turn incoming emails into trackable requests.
Message to Ticket
Turn a Microsoft Teams chat or channel message into a ticket when it needs formal follow-up.
Unified Ticket Chat
Keep ticket conversations together instead of spreading context across separate threads.
Keep work moving
Chatbot Notifications
Keep agents and requesters informed as tickets move forward.
Idle & Due Date Alerts
Get alerted before tickets stall or go overdue.
Automatic Assignment
Route incoming tickets based on your process instead of assigning everything manually.
Email Notifications
Keep agents and requesters informed as tickets move forward, by email too.
Service Level Agreements
Set response and resolution expectations and track tickets against them.
Stay informed
Dashboard
Track tickets and team performance.
XL/CSV Export
Export ticket data anytime.
API & Webhooks
Connect Ticketing as a Service to your own systems and processes.
Power Automate
Extend ticket workflows with automation across Microsoft 365 and other connected services.
Power BI Reporting
Turn ticket activity into reporting your organization can use to understand workload and performance.
INTEGRATIONS
Connect your Microsoft Teams ticketing system to automate workflows and keep work moving
Ticketing as a Service works with Microsoft 365 technologies including Power Automate, Power BI, Microsoft Forms, Copilot, and APIs so ticket data can become part of a broader business workflow.
Power Automate
Automate what happens around the ticket.
Build Your Own Integrations
Need to connect something we haven’t listed? Pull tickets in from any system and push updates out the moment they happen, with code or without.
Power Automate Connector
Drop Ticketing triggers and actions into your flows. No code needed.
SECURITY & DATA RESIDENCY
Keep your ticketing data within a Microsoft cloud environment you can trust
Ticketing as a Service is Microsoft 365 Certified and hosted on Microsoft Azure, with regional hosting options that match your organization's geographic region.
Regional data hosting
Your organization's data is hosted within the region associated with your deployment.
Hosted on Microsoft Azure
Ticketing infrastructure runs within Microsoft's cloud platform.
Compliance coverage
GDPR (EU), HIPAA (US), Australian Privacy Act 1988.
CUSTOMER STORIES
See what changes when requests become easier to manage
SIMPLE, ORGANIZATION-BASED PRICING
Grow your ticketing system without paying for every person who uses it
TeamsWork plans are priced per organization rather than per seat. Choose your plan based on the capabilities and ticket volume you need — not the number of employees who need access.
Pricing shown in USD/EUR excluding tax. Actual prices may vary by region and currency. Your local pricing will be calculated at checkout.
Every free trial includes 30 days of advanced Ticketing features.
Premium Plan
US$8.75/org/month
For teams that need more capacity for everyday ticketing.
Includes Free Plan, plus:
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Quota of 1200 Tickets/year
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Due Date Alert
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XL/CSV Export
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Multi-Channels
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Unlimited Ticketing Instances
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Unlimited Users
RECOMMENDED
Professional Plan
US$29.50/org/month
For organizations that need advanced workflows and multi-channel ticket management.
Include Premium Plan, plus:
Leader Plan
US$88.50/org/month
For high-volume teams that want the complete Ticketing toolkit.
Same as Professional Plan, with:
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Quota of 12000 Tickets/year
ADD-ON
Professional plan: add-on
Leader plan: included
Power BI Report — Starts at US$10/org/month
See ticket volume, response trends, workload, and agent activity in a Power BI report you can use from day one.
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Ready-to-use KPIs, visuals, and filters
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Licensed to edit reports, visuals, and formulas
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Ready for Power BI Desktop personalization
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Power BI Service publishing (Power BI Pro license required)
FREQUENTLY ASKED QUESTIONS
Everything you need to know before getting started
Trial & Plans
Is Ticketing as a Service free?
Yes. TeamsWork offers a Free Plan for ongoing basic usage as well as a 30-day Free Trial of the advanced features.
What’s the difference between the Free Plan and Free Trial?
Free Plan: an ongoing plan with a limited ticket allowance. Free Trial: 30 days to try the advanced features before choosing a plan. Power BI report access is not included in the trial.
Is the Free Trial per user?
No. The trial is activated for the organization. Once your organization begins the trial, users within the organization can access it without activating separate individual trials.
Pricing & Usage
Is pricing per user or per organization?
Plans are priced per organization rather than per seat.
Can I cancel anytime?
Yes. You can cancel your subscription at any time. If you cancel within Microsoft's 72-hour grace period after the subscription starts, you can cancel without penalty. After 72 hours, you can still cancel, but you will be billed for the full remaining subscription term and no refund will be issued.
What happens when I reach my ticket quota?
Your options depend on your plan. You can move to a higher plan, wait for the next quota period, or, on Leader Plan, use Leader Flex for additional ticket volume. Read more about quotas.
Product & Compatibility
What is a Microsoft Teams ticketing system?
A Microsoft Teams ticketing system turns incoming requests into trackable tickets with clear ownership, status, and follow-up while allowing teams to manage the process through Microsoft Teams.
Can Ticketing as a Service be used as a help desk or service desk in Microsoft Teams?
Yes. Ticketing as a Service can support help desk and service desk workflows in Microsoft Teams, including IT support, internal employee requests, customer service, and other processes that need clear ownership, status, and follow-up.
Can I use Ticketing as a Service without Microsoft Teams?
The application is built for Microsoft Teams. However, organizations can allow people outside Teams to submit requests through supported channels such as email.
Do I need a separate app outside Microsoft Teams to manage tickets?
No. Agents receive, update, and resolve tickets directly in Microsoft Teams, so there is no need to leave Teams. People outside Teams can still submit requests through supported channels such as email.
Does Microsoft Teams include a built-in ticketing system?
No. Microsoft Teams does not provide a complete native help desk or ticketing application. Organizations can add applications such as Ticketing as a Service to manage structured ticket workflows through Teams.
Can MSPs manage tickets for multiple client tenants?
Yes. TeamsWork provides MSP capabilities for managing ticket activity across client environments.
Security
Where is my data stored?
Ticketing as a Service is hosted on Microsoft Azure, with deployments available across the Americas, EMEA, and Asia Pacific regions.
What does Microsoft 365 Certified mean?
Microsoft 365 Certification involves Microsoft reviewing applications against security, privacy, and compliance requirements. Read more about Microsoft App Certification.
More questions? Read the documentation or contact TeamsWork.
Try Ticketing inside Microsoft Teams
Run ticketing without leaving Teams and see how it fits your organization.