top of page


Ticketing As A Service is Available in Multiple Regions! Here's What You Need to Know
Ticketing As A Service runs on US, EU, and APAC servers. Subscribed to a different region? Here’s how to access the right one.
Marc (TeamsWork)
Mar 192 min read
10 views
0 comments


Managing Financial Deals in Microsoft Teams with CRM As A Service
Manage financial deals efficiently in Microsoft Teams with CRM As A Service—centralized tracking, collaboration, and seamless Outlook sync.
Marc (TeamsWork)
Mar 183 min read
7 views
0 comments


Resolve vs. Close & the Role of Resolution Status in Ticketing As A Service
Understand the difference between "Resolve" and "Closed" in ticketing and how resolution status improves support workflows.
Marc (TeamsWork)
Mar 122 min read
12 views
0 comments


How to Better Manage CRM by Popping Up Its Window in Teams and Bookmarking the Page in Chrome
Easily access your CRM in Microsoft Teams! Learn quick tricks to pop up the CRM window and bookmark it in Chrome for seamless navigation.
Marc (TeamsWork)
Mar 112 min read
4 views
0 comments


Accessing and View Archived Leads in CRM As A Service
Easily access and restore archived leads in CRM As A Service with the Archive View. Keep your sales pipeline organized and efficient.
Marc (TeamsWork)
Mar 102 min read
5 views
0 comments


Effortless Leave Request Management with Power Apps in Microsoft Teams
Streamline leave management with Power Apps in Teams. Automate processes, improve efficiency, and enhance workforce productivity.
Marc (TeamsWork)
Feb 254 min read
48 views
0 comments

How to Create a QR Code for Easy Ticket Submission in Microsoft Teams
Easily generate a QR code to streamline ticket creation in Microsoft Teams. Just scan and open the New Ticket form instantly!
Marc (TeamsWork)
Feb 241 min read
27 views
0 comments


5 Best Microsoft Teams Helpdesk Solutions for the EU: GDPR Compliance, Security & Multi-Language Support
Find the best Microsoft Teams helpdesk for the EU with GDPR compliance, EU data residency, strong security, and multi-language support.
Marc (TeamsWork)
Feb 114 min read
19 views
0 comments


Ticketing As A Service for EU (EMEA) is LIVE!
Ticketing As A Service for EU (EMEA), hosted on Azure Germany West Server for faster, GDPR-compliant ticketing support across EMEA
Marc (TeamsWork)
Jan 282 min read
24 views
0 comments


First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Delivering exceptional customer service isn’t just a priority—it’s a necessity. Yet, many organizations struggle with issues like slow...
Marc (TeamsWork)
Jan 24 min read
32 views
0 comments


Workflow Management in Microsoft Teams with Ticketing As A Service
Microsoft Teams is the ideal platform for integrating workflow management, providing a centralized hub for communication and collaboration.
Marc (TeamsWork)
Dec 26, 20243 min read
30 views
0 comments


Maximize Your Microsoft 365 Investment with CRM As A Service
Many organizations invest in Microsoft 365 because of its comprehensive suite of tools designed to improve collaboration, communication,...
Marc (TeamsWork)
Dec 13, 20243 min read
18 views
0 comments


Unlock Microsoft 365 Ticketing Capabilities with Ticketing As A Service
Integrating Ticketing As A Service into your Microsoft 365 environment via Microsoft Teams offers a wealth of benefits, making it the perfec
Marc (TeamsWork)
Dec 3, 20243 min read
67 views
0 comments


CRM As A Service Now Available on Microsoft AppSource
Following the success of Ticketing As A Service and Checklist As A Service, we are thrilled to introduce CRM As A Service for Microsoft Team
Marc (TeamsWork)
Nov 13, 20242 min read
9 views
0 comments


Unread Updates Badge Notification in Ticketing As A Service
A visual notification badge that highlights unseen updates, helping users stay aware of changes at a glance.
Marc (TeamsWork)
Nov 6, 20242 min read
37 views
0 comments


Automatic Tickets List Refresh feature in Ticketing As A Service
Automatic Tickets List Refresh optimizes Tickets management by keeping you updated in near real-time. Try It Now.
Marc (TeamsWork)
Nov 6, 20242 min read
47 views
0 comments


Why seek CRM integration with Microsoft Teams when a native CRM option is available?
native apps like CRM As A Service are specifically designed to function seamlessly within the Microsoft Teams ecosystem. Here's why CRM As A
Marc (TeamsWork)
Sep 26, 20242 min read
36 views
0 comments


What is Lead, Opportunity, Contact, and Organization: Clearing Up the Confusion
When discussing CRM systems, you’ll often hear terms like "Lead," "Opportunity," "Contact," and "Organization." While these are all...
Marc (TeamsWork)
Sep 20, 20242 min read
18 views
0 comments


Understanding Roles in CRM As A Service: Owners & Members Capabilities
In CRM As A Service , certain features like configuring Forms or managing Case workflows need to be controlled and maintained by specific...
Marc (TeamsWork)
Sep 19, 20243 min read
74 views
0 comments


Configure Custom Fields in Your Lead and Opportunity Form in CRM As A Service
Hi All, Today, let’s dive into a powerful feature that enables you to customize your Lead and Opportunity forms in CRM As A Service ....
Marc (TeamsWork)
Sep 19, 20242 min read
82 views
0 comments
bottom of page