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Ticketing As A Service is Available in Multiple Regions! Here's What You Need to Know
Ticketing As A Service runs on US, EU, and APAC servers. Subscribed to a different region? Here’s how to access the right one.
Marc (TeamsWork)
Mar 192 min read
10 views
0 comments


Resolve vs. Close & the Role of Resolution Status in Ticketing As A Service
Understand the difference between "Resolve" and "Closed" in ticketing and how resolution status improves support workflows.
Marc (TeamsWork)
Mar 122 min read
12 views
0 comments


How to Configure a Shared Mailbox for Your Email-to-Ticket Feature
Learn how to configure a shared mailbox for the Email-to-Ticket feature in Ticketing As A Service to streamline support requests efficiently
Marc (TeamsWork)
Mar 42 min read
33 views
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How to Create a QR Code for Easy Ticket Submission in Microsoft Teams
Easily generate a QR code to streamline ticket creation in Microsoft Teams. Just scan and open the New Ticket form instantly!
Marc (TeamsWork)
Feb 241 min read
27 views
0 comments


Il Sistema di Ticketing Ideale per Microsoft Teams nelle Organizzazioni UE
Il Sistema di Ticketing per Microsoft Teams che garantisce efficienza, sicurezza e conformità GDPR per le aziende dell'EU.
Marc (TeamsWork)
Feb 133 min read
38 views
0 comments


5 Best Microsoft Teams Helpdesk Solutions for the EU: GDPR Compliance, Security & Multi-Language Support
Find the best Microsoft Teams helpdesk for the EU with GDPR compliance, EU data residency, strong security, and multi-language support.
Marc (TeamsWork)
Feb 114 min read
19 views
0 comments


Maintaining GDPR Compliance in Helpdesk Operations with Ticketing As A Service in Microsoft Teams
Ensure GDPR compliance in your helpdesk operations in Microsoft Teams with Ticketing As A Service. Protect customer data and enhance support
Marc (TeamsWork)
Feb 43 min read
6 views
0 comments


Ticketing As A Service for EU (EMEA) is LIVE!
Ticketing As A Service for EU (EMEA), hosted on Azure Germany West Server for faster, GDPR-compliant ticketing support across EMEA
Marc (TeamsWork)
Jan 282 min read
24 views
0 comments


Ensuring Data Privacy: Ticketing As A Service Meet Australian Privacy Act Compliance Standards
Ticketing As A Service ensures compliance with the Australian Privacy Act 1988 by offering secure onshore data storage in Australia.
Marc (TeamsWork)
Jan 92 min read
19 views
0 comments


First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Delivering exceptional customer service isn’t just a priority—it’s a necessity. Yet, many organizations struggle with issues like slow...
Marc (TeamsWork)
Jan 24 min read
32 views
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Optimizing Customer Service Response Time for Better Results
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less
Marc (TeamsWork)
Dec 30, 20244 min read
20 views
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Workflow Management in Microsoft Teams with Ticketing As A Service
Microsoft Teams is the ideal platform for integrating workflow management, providing a centralized hub for communication and collaboration.
Marc (TeamsWork)
Dec 26, 20243 min read
30 views
0 comments


Unlock Microsoft 365 Ticketing Capabilities with Ticketing As A Service
Integrating Ticketing As A Service into your Microsoft 365 environment via Microsoft Teams offers a wealth of benefits, making it the perfec
Marc (TeamsWork)
Dec 3, 20243 min read
67 views
0 comments


Unread Updates Badge Notification in Ticketing As A Service
A visual notification badge that highlights unseen updates, helping users stay aware of changes at a glance.
Marc (TeamsWork)
Nov 6, 20242 min read
37 views
0 comments


Automatic Tickets List Refresh feature in Ticketing As A Service
Automatic Tickets List Refresh optimizes Tickets management by keeping you updated in near real-time. Try It Now.
Marc (TeamsWork)
Nov 6, 20242 min read
47 views
0 comments

Enhanced Automation Capabilities in Ticketing As A Service for Microsoft Teams
In today’s fast-paced work environment, efficiency is essential. Whether managing a service desk, handling HR inquiries, or coordinating...
Marc (TeamsWork)
Aug 15, 20243 min read
123 views
0 comments


Build Microsoft Teams Help Desk System with Ticketing As A Service
When your team relies on Microsoft Teams for daily communication, introducing separate software for help desk operations can slow things dow
Marc (TeamsWork)
Jun 3, 20243 min read
164 views
0 comments


Ensuring Data Privacy: Ticketing As A Service Meet GDPR Compliance Standards
Learn how Ticketing As A Service enables users to store data within the EU to meet GDPR compliance standards.
Marc (TeamsWork)
May 10, 20243 min read
148 views
0 comments


How to Get Permission to Install TeamsWork Apps in Microsoft Teams
Solving TeamsWork App Installation Issues. How to Get Permission to Install Apps in Microsoft Teams
Marc (TeamsWork)
Apr 10, 20243 min read
591 views
0 comments


Easily Save and Recall your Preferred Ticket List Configuration With "Views"
Try views which allows you to effortlessly save and recall your preferred ticket list configurations.
Marc (TeamsWork)
Mar 27, 20242 min read
94 views
0 comments
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