Hi All,
We will share how we, at TeamsWork, are using Ticketing App as a Bug Tracking and as a Release management tool
1) Add a Ticketing Instance
Add a new Ticketing Instance in a channel. Let's name our tabulation "Tickets"
Keep in mind that later on, all employees entitle to raise a bug / raise a change request must be able to access this channel.
2) Configure your Ticketing Instance
In the setting area:
Department: add all departments in your company: IT, Sales, Marketing, Procurement, etc.
Category: You could list components of your software: Chatbot, Form, List, Setting
Tags: a first tag category could be the type of tickets, ex: Bug, Change Request. A second category could be the sprint number or release number, ex: Backlog, V1.0, V1.1. Other category could be Story Points, etc. Thanks to the tag and tag category, you can create ticket categories that match your need
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3) Add the development team and employees in your Teams
Add the development team that would handle ticket as a Team Owners in your channel. Teams Owners appear in the assignee list.
Add all employees that could raise a bug or submit a change request as a Team Members in your channel.
4) Change Management
Proper change management activities would include:
- (Over)communication of the new procedure to all employees, in Teams obviously
- Training of the key representative employees
et Voila! Your new support organization is ready to go.
If you have any question, drop us a line in our contact form.
Try the app yourself and experience the benefits!
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