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Ticketing As A Service is Available in Multiple Regions! Here's What You Need to Know

To provide the best experience globally, Ticketing As A Service is available in three regions, each optimized for a specific geographical area.


  • Global (US) – This instance delivers faster performance for organizations in the North America and Latin America regions. With US-based servers, it also supports data residency requirements for compliance with local sovereignty laws, industry regulations, and standards like HIPAA.

  • EU (EMEA) – Specifically designed for organizations that require their data to remain within the European Union to ensure compliance with GDPR, this isntance also benefits organizations in the Europe, Middle East, and Africa (EMEA) region by providing faster performance. -

  • APAC (AUS) – This instance delivers faster performance for organizations in the Asia-Pacific (APAC) region. With AUS-based servers, it also supports data residency requirements for compliance with local sovereignty laws, industry regulations, and standards like Australia Privacy Act 1988.


While the app remains the same across all regions, each instance/region operates independently. This means that if you start a trial in one region and later subscribe in another, your active subscription will not carry over to the region where you initially trialed the app.


What to Do If Your Trial and Subscription Are in Different Regions

If you started a trial on the Global (US) version but subscribed to the EU version (or APAC version), you must choose one of the following options:


a) Continue in the Version Where You Started Your Trial

If you want to stay with Global (US) version but mistakenly subscribed to EU version (or APAC), you can cancel your subscription within 72 hours to avoid charges. Then, subscribe to Global (US) version.


b) Continue in the Newly Subscribed Version

If you subscribed to the EU version or APAC version but previously trialed the app in the Global (US) version, there’s no need to change your subscription. Simply add the correct version of the app to your Teams with the links below and your subscription will automatically apply.


To avoid confusion, we strongly recommend uninstalling the unncessary App version from your Teams tenant. Learn how to uninstall an app.


Ticket migration between instances / regions is not available.


Ticket migration between version is not supported at this time. Tickets created in one version cannot be transferred to another. If you're unsure which App region to use or need help with your subscription, our team is here to assist you. Having the right setup ensures a seamless experience with Ticketing As A Service. If you have any questions or need further support, feel free to contact us—we're happy to help!



 

TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.


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