Ticketing As A ​Service
for Microsoft Teams
An intuitive & easy Microsoft Teams Ticketing System to handle service desk incidents and helpdesk request efficiently. Certified by Microsoft 365.
Full access. No credit card required.
.webp)
.webp)
.webp)
.webp)
Ticketing As A Service is the first and only Microsoft Teams Ticketing System being Microsoft 365 Certified!
%20(1).webp)
.webp)
Why Your Organization Need
Ticketing As A Service
.png)
Introducing Ticketing As A Service, a modern Microsoft Teams ticketing system. Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing support tickets, service requests, and incidents, all while enhancing your customer support.
Effortlessly streamline your service desk and helpdesk operations with automated ticketing, making incident tracking and management within your Microsoft 365 easier than ever before.
A Microsoft ticketing system is the perfect companion for all departments that offer support to both internal and external clients, including IT incident tool and HR ticketing system.
Key Benefits of using a
Teams Ticketing System
Keeps Records and Keeps You Organized
All relevant information, documents and interactions will be stored at the same place. Customer don't have the frustation to introduce and state their issue again and your support team don't waste their time looking for information.
Helps Prioritize Requests
A ticketing system help to organize, catalog and prioritize an important volume of incoming support queries. It also makes it far less likely that some customer requests will go unanswered/unresolved.
Creates Easy Communication
Customer can choose what is their more convenient communication channel to raise a ticket and to coummunicate with your support team.
Accelerates Resolution
In addition to all above points, instant notification and automation will speed-up issue resolution.
Maintains High Standards
Many ticketing systems come with the ability to incorporate Service Level Agreements. SLAs help to set clear expectations for customers and goals for your support team.
Simple and Intuitive
Get instant notifications and reply directly
Transition tickets in a single click.
Update ticket details without opening it
A Ticketing System
Benefits all Departments
A ticketing system is not only for the IT team. No matter what is your industry and company size, any team that provides a support service to internal users or external customers can benefit from a ticketing system. Here are few examples.
Ever dreamed of simplifying HR request management? Imagine effortlessly handling leave requests, questions, and other employee confidential inquiries.
​
Our Ticketing system makes it a reality. By centralizing all requests, streamlining workflows, and offering real-time communication, it ensures prompt responses and transparent processes. Prioritizing critical matters becomes a breeze, and performance analytics empower your HR team to continually enhance services.
The outcome? Streamlined HR operations, delighted employees, and more time for strategic HR initiatives.
Key Features
of Ticketing As A Service
Custom Form
Add custom fields to adjust the Ticket form to your Needs.
Service Level Agreement (SLA)
Define and track your Service Level Agreement.
API
Automate ticket creation, extract ticket data for reporting purposes, or integrate Ticketing App into your existing tools.
Multi-Languages
English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherlands, Hindi, etc.
Support users outside of your Teams Organization using Emails.
Dashboard
Track your Tickets and Team Performance. Leverage Power BI and Ticketing API for Advanced Reporting and Analytics.
Automation
Automatically assign tickets based on rules.
Real-Time Notification
Instant notification by Teams Chatbot and Emails of changes in tickets.
Unlimited Instances
Create as many Ticketing instances as you need.
.webp)
Unlimited Users
Onboard all the users and agents that provide support.
Pay for Your Real Usage
No need to worry about dormant users, pay only for what you really use.
Custom Workflow
Adjust the Ticketing Workflow to your unique Process.
Features Integrated with Microsoft Teams
Microsoft Teams Native Development
Unlike most Apps and Web Tools you will find in the market, Ticketing As A Service has been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform.
Simple & Intuitive UI
Ticketing As A Service has been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!
Web, Desktop & Mobile Ready
Get same great experience on any device, anywhere using Microsft Teams desktop, mobile and web version.
Microsoft Single Sign-on
No extra login and password to remember. Simply click Sign-in, and you are connected. App users are the same as Teams members and Teams owners, so no additional users list to manage.
Multi-Channels
Ticketing As A Service was developed to be aligned with Microsoft Teams and channels design. As you can add many Teams and channels, so can you do with Ticketing App instance.
Real-time Chatbot Notifications
Users are immediately and automatically notified within Teams, which improves communication and leads to faster resolution.
Microsoft 365 Security & Compliance
As we know that Ticketing As A Service can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. See the section below to understand how we keep your Data Safe.
Microsoft Azure High Availability
Microsoft Azure infrastructure is delivering high availability and reliability, high efficiency, and smart scalability to provide a more secure, private, and trusted cloud for Ticketing App and your data.
Your Tickets, Your Rules
.png)
Boost efficiency with smart automation
Forms tailored for your organization’s needs
Workflows that adapt to your processes
Global Server Locations for Optimal Performance and Compliance
The Americas
Our Azure West US server delivers fast load times and reduced latency for users across North and South America. It’s the perfect choice for organizations that need to keep their data within the USA, ensuring compliance with local data sovereignty laws, industry regulations, and standards like HIPAA.
Europe, Middle East, and Africa
The Azure Germany West server provides low latency and enhanced performance for users across Europe, the Middle East, and Africa (EMEA). It is ideal for organizations that must keep their data within the European Union to comply with GDPR Regulation.
Asia Pacific
Our Azure Australia East server ensures optimal performance and minimal latency for users across Australia and the Asia-Pacific (APAC) region. It's designed for businesses requiring their data to remain within Australia for compliance with the Australian Privacy Act 1988.
Other Countries
If your organization requires data to be stored in a specific country, we’ve got you covered. Contact us to discuss tailored server options that meet your compliance needs.
Enhance Your Experience with Ticketing
As A Service Integration and Add-ons
At TeamsWork, we're committed to ensuring that your organization fully leverages your Microsoft investment. That's why we've developed a suite of integrations and add-ons that seamlessly enhance your experience. Whether you're a non-technical user or a tech-savvy pro, we have solution to make your daily operations smoother and more efficient.
What Our Customers Say
"Ticketing As A Service helped us streamline customer support and improve how we handle inquiries. Our First Response Resolution rate went up significantly, reducing the need for follow-ups. The team now works more efficiently, and the insights from ticket data help us spot recurring issues and improve overall customer satisfaction."
Amadeus,
SMU Healthcare, Indonesia.
Only 1 Subscription per Organisation needed!
Unlimited Users! Unlimited Instances!
Free Plan (Free Forever)
US$0
For any organization with low ticket volume but still wants to leverage a Ticketing platform.
​Free tier plan includes:
-
Free quota of 30 Tickets/month
-
Teams Chatbot Notifications
-
Desktop, Mobile & Web version
-
Multi-Languages
-
Single Sign On
-
Azure High Availability
-
Security & Compliance
Premium Plan
US$8.75/org/month
For SMEs that want to deploy Ticketing in few departments to support internal users.
​Includes Free Plan, plus:
-
Quota of 1200 Tickets/year
-
Teams Personal App
-
Idle Tickets Alert
-
Due Date Alert
-
Dashboard
-
XL/CSV Export
-
Multi-Channels
-
Unlimited Ticketing Instances
-
Unlimited Users​
Professional Plan
US$29.50/org/month
For companies that want to leverage Ticketing in many departments and/or provide support to external users.
​Includes Premium Plan, plus:
-
Quota of 3600 Tickets/year
-
Custom Fields
-
Custom Workflow
-
Email to Ticket
-
Email Notifications
-
Ticketing API
-
Assign Ticket Automatically
-
Service Level Agreement
-
Priority Feature Development
-
Priority Support
Enhance your Ticketing As A Service Experience with our Power BI Report
Power BI Report (Add On)
Start at US$10/org/month
Our ready-to-use Power BI report, integrated with Ticketing As A Service, provides advanced insights on your Tickets and Agent performance.
Available only on the Professional and above.
​​Features:
-
Perpetual License or Subscription
-
Right to Edit Report, Visuals and Formulas
-
Desktop & Mobile Versions
-
Custom Charts and Tables
Ticketing Anytime, Anywhere
Available on Mobile, Web & Desktop
.webp)
Frequently Asked Questions
Ticketing As A Service is Certified Microsoft 365, what does it mean?
The Microsoft 365 Certification means that Ticketing As A Service has undergone rigorous testing by Microsoft Compliance team against industry-standard security and compliance frameworks like SOC 2, PCI DSS, and ISO 27001. This certification confirms our commitment to maintaining the highest levels of security and privacy for your data. Read more about Microsoft App Certification
Where is my Data Stored and is it Secure?
TeamsWork Servers and databases are hosted on Microsoft Azure. Unlike most competitors on the internet where you don't really know where your data is stored and if it's secure, with Microsoft Azure Cloud Services, you can be sure that your data is secure with the guarantee of maximum availability, security and confidentiality.
How do you Count the Number of Tickets?
Every time a user create a new ticket, it will be accounted for the monthly or yearly subscription period. At the end of the period, we count how many tickets were created and you will be charged based on that, as simple as that! Read more about Quotas
Our company is not using Microsoft Teams, can I still use your Product?
Unfortunately no. Our product has been designed to work within Microsoft Teams and its ecosystem.
However, anyone with an email address can raise a ticket and correspond with your support team.
