Ticketing As A Service
for Microsoft Teams
An intuitive & easy Microsoft Teams Ticketing System to handle service desk incidents and helpdesk request efficiently. Certified by Microsoft 365.
Full access. No credit card required.
Ticketing As A Service is the first and only Microsoft Teams Ticketing System being Microsoft 365 Certifed!
The Easiest Way to Manage Tickets and Boost Efficiency
Experience faster resolutions and improved customer satisfaction with a well-organized, automated ticketing process that reduces response times.
Introducing Ticketing As A Service, a modern Microsoft Teams ticketing system.
Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing support tickets, service requests, and incidents, all while enhancing your customer support.
Automate Ticketing and Streamline Incident Management with Microsoft 365!
Effortlessly streamline your service desk and helpdesk operations with automated ticketing, making incident tracking and management within your Microsoft 365 easier than ever before.
Boost Support Across Departments with a Microsoft Ticketing System for IT and HR!
A Microsoft ticketing system is the perfect companion for all departments that offer support to both internal and external clients, including IT incident tool and HR ticketing system.
Key Benefits of using a
Teams Ticketing System
All Your Info in One Place
Keep documents, data, and interactions in one easy-to-access place.
Help Prioritize Request
Organize, Catalog, and Prioritize Incoming support Queries.
Create Easy Communication
Customers can select their preferred communication channel.
Accelerates Resolution
In addition to all above points, instant notification and automation will speed-up issue resolution.
Maintains High Standards
SLAs Set Clear Expectations for Customers and Goals for Your Team.
Simple and Intuitive
Get instant notifications and reply directly
Transition tickets in a single click.
Update ticket details without opening it
A Ticketing System
Benefits all Departments
A ticketing system is not only for the IT team. No matter what is your industry and company size, any team that provides a support service to internal users or external customers can benefit from a ticketing system. Here are few examples.
Simplified HR Request Management: Easily handle leave requests, employee questions, and confidential inquiries.
Centralized Ticketing System: Streamlines workflows and offers real-time communication for faster responses.
Prioritization Made Easy: Focus on critical matters quickly and efficiently.
Performance Analytics: Provides insights to help HR teams improve their services.
Outcome: Streamlined operations, happy employees, and more time for strategic HR tasks.
Key Features
of Ticketing As A Service
Custom Form
Add custom fields to adjust the Ticket form to your Needs.
Service Level Agreement (SLA)
Define and track your Service Level Agreement.
API
Automate ticket creation, extract ticket data for reporting purposes, or integrate Ticketing App into your existing tools.
Multi-Languages
English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherlands, Hindi, etc.
Support users outside of your Teams Organization using Emails.
Dashboard
Track your Tickets and Team Performance. Leverage Power BI and Ticketing API for Advanced Reporting and Analytics.
Automation
Automatically assign tickets based on rules.
Unlimited Instances
Create as many Ticketing instances as you need.
Real-Time Notification
Instant notification by Teams Chatbot and Emails of changes in tickets.
Unlimited Users
Onboard all the users and agents that provide support.
Pay for Your Real Usage
No need to worry about dormant users, pay only for what you really use.
Custom Workflow
Adjust the Ticketing Workflow to your unique Process.
Features Integrated with
Microsoft Teams
Microsoft Teams Native Development
Unlike most Apps and Web Tools you will find in the market, Ticketing As A Service has been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform.
Multi-Channels
Ticketing As A Service was developed to be aligned with Microsoft Teams and channels design. As you can add many Teams and channels, so can you do with Ticketing App instance.
Real-time Chatbot Notifications
Users are immediately and automatically notified within Teams, which improves communication and leads to faster resolution.
Microsoft Single Sign-on
No extra login and password to remember. Simply click Sign-in, and you are connected. App users are the same as Teams members and Teams owners, so no additional users list to manage.
Microsoft 365 Security & Compliance
As we know that Ticketing As A Service can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. See the section below to understand how we keep your Data Safe.
Microsoft Azure High Availability
Microsoft Azure infrastructure is delivering high availability and reliability, high efficiency, and smart scalability to provide a more secure, private, and trusted cloud for Ticketing App and your data.
Your Tickets, Your Rules
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Boost efficiency with smart automation
Forms tailored for your organization’s needs
Workflows that adapt to your processes
Global Server Locations for Optimal Performance and Compliance
The Americas
Our Azure West US server delivers fast load times and reduced latency for users across North and South America. It’s the perfect choice for organizations that need to keep their data within the USA, ensuring compliance with local data sovereignty laws, industry regulations, and standards like HIPAA.
Europe, Middle East, and Africa
The Azure Germany West server provides low latency and enhanced performance for users across Europe, the Middle East, and Africa (EMEA). It is ideal for organizations that must keep their data within the European Union to comply with GDPR Regulation.
Asia Pacific
Our Azure Australia East server ensures optimal performance and minimal latency for users across Australia and the Asia-Pacific (APAC) region. It's designed for businesses requiring their data to remain within Australia for compliance with the Australian Privacy Act 1988.
Other Countries
If your organization requires data to be stored in a specific country, we’ve got you covered. Contact us to discuss tailored server options that meet your compliance needs.
Enhance Your Experience with Ticketing
As A Service Integration and Add-ons
At TeamsWork, we're committed to ensuring that your organization fully leverages your Microsoft investment. That's why we've developed a suite of integrations and add-ons that seamlessly enhance your experience. Whether you're a non-technical user or a tech-savvy pro, we have solution to make your daily operations smoother and more efficient.
What Our Customers Say
Only 1 Subscription per Organisation needed!
Unlimited Users! Unlimited Instances!
Free Plan
Free Forever
US$0
For any organization with low ticket volume but still wants to leverage a Ticketing platform.
Free tier plan includes:
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Free quota of 30 Tickets/month
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Teams Chatbot Notifications
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Desktop, Mobile & Web version
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Multi-Languages
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Single Sign On
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Azure High Availability
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Security & Compliance
Premium Plan
US$8.75/org/month
For SMEs that want to deploy Ticketing in few departments to support internal users.
Includes Free Plan, plus:
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Quota of 1200 Tickets/year
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Teams Personal App
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Idle Tickets Alert
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Due Date Alert
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Dashboard
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XL/CSV Export
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Multi-Channels
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Unlimited Ticketing Instances
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Unlimited Users
Professional Plan
US$29.50/org/month
For companies that want to leverage Ticketing in many departments and/or provide support to external users.
Includes Premium Plan, plus:
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Quota of 3600 Tickets/year
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Custom Fields
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Custom Workflow
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Email to Ticket
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Email Notifications
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Ticketing API
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Assign Ticket Automatically
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Service Level Agreement
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Priority Feature Development
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Priority Support
Enhance your Ticketing As A Service Experience with our Power BI Report
Power BI Report
Add-On
Start at US$10/org/month
Our ready-to-use Power BI report, integrated with Ticketing As A Service, provides advanced insights on your Tickets and Agent performance.
Available only on the Professional and above.
Features:
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Perpetual License or Subscription
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Right to Edit Report, Visuals and Formulas
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Desktop & Mobile Versions
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Custom Charts and Tables
Ticketing Anytime, Anywhere
Available on Mobile, Web & Desktop
Frequently Asked Questions
